Shipping & Delivery
We offer a number of different shipping and delivery options. Requirements and cut off times may vary depending on your region so please check the specific requirements for your region carefully.
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Standard Shipping
£08.00 - Small: under 120 x 60 x 50 cm (maximum 20 kg)
£12.00 - Medium: between 120 x 60 x 50 cm and 180 x 100 x 50 cm (maximum 31.5 kg)
£35.00 - Large: between 180 x 100 x 50 cm and 240 x 100 x 200 cm (maximum 50 kg)
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Mainland England
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Order by 12pm for delivery in 3-5 working days.
Delivery is Monday to Friday, excluding public holidays. Any orders placed after 12pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.
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If your order contains an item which is large or bulky it may be subject to a delivery cost of £35.00, you will be notified of the delivery cost in the checkout, after confirming the delivery address, before an order is placed.
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We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.
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Northern Ireland, Islands & Scottish Highlands
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Order by 12pm for delivery in 3-8 working days.
Delivery is Monday to Friday, excluding public holidays. Any orders placed after 12pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.
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If your order contains an item which is large or bulky it may be subject to a delivery cost of £35.00, you will be notified of the delivery cost in the checkout, after confirming the delivery address, before an order is placed.
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We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.
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Large, Bulky Items
Large bulky items can take between 3-8 working days and the charges vary depending on the item. If your order contains a large or bulky item you will be notified of the charge and the shipping time frame when you add this item to your basket. Large, bulky items are typically products that weigh over 50kg. However, some items may be classed as large or bulky items even if they weigh less than 50kg due to the products dimensions.
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Our Large, Bulky couriers can only deliver to your doorstep and are unable to enter your property. Please ensure someone is on hand to assist at the arranged time of delivery.
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Please note that we try our best to offer the most competitive shipping rates. Shipping fees incurred are only covering the cost of the shipping as charged by our third party delivery company. In these cases, we have no alternative but to pass this shipping charge to our customers. Where possible, we subsidise the shipping charge and do not pass this to our customers.
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We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.
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Delivery Failure
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.
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It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact Customer Services directly through our website. Notification of such failures must be made within 7 working days from last day of expected delivery.
Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Contact us here. Failure to raise a initial query within this time frame may result in failure to investigate with our couriers and redress may not be offered.
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Stock Outs
Usually everything displayed on our site as "In Stock" is present at our wholesalers and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released or payment refunded as relevant in line with our Payment Terms, to the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
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Delivery Time-frames
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successful within the chosen delivery time period in 99% of cases.
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We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once dispatched, the on time delivery of a package is the responsibility of the relevant courier company and Nobela Ltd cannot be held responsible for a package not reaching its destination on time.
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In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.
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Exclusions
Express Shipping and Standard Shipping on orders over certain value excludes orders for large or bulky items or deliveries made to Northern Ireland or postcodes deemed the Islands & Scottish Highlands by our courier. Large, bulky orders are typically items over 30 kgs, however, this is not an exact rule and some items may be classed as a large or bulky item even if they weigh less than 30 kgs due to the product dimensions (ie. the length of the product falls outside that of a standard parcel). For deliveries of some large, bulky goods we may require someone present at the time of delivery to assist the driver. This will be clearly stated when you add to your basket before you proceed to the checkout
Please note that we try our best to offer the most competitive shipping rates. Shipping fees incurred are only covering the cost of the shipping as charged by our third party delivery company. In these cases, we have no alternative but to pass this shipping charge to our customers. Where possible, we subsidise the shipping charge and do not pass this to our customers.
Please note that all our delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.
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Split Delivery
While we make every effort to deliver all your items together and at the same time, in some cases your order may arrive in separate consignments. This will predominantly relate to orders that contain both Small and Large and Bulky items.
Large and Bulky items will be loaded onto an alternative trailer and tacking may not update immediately. This should not affect your delivery time frame of 3-8 working days. Should you not have received your order on or before the 6th working day, please do get in touch.
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